Professional experience

Health records software company serving hospitals and health systems worldwide

• Lead pharmacy transformations (inpatient, outpatient, specialty, home infusion) for US health systems, managing about 25 FTEs across client projects and internal programmes.
• Drove an 8% increase in fill and dispense volume within two weeks of go-live at several organisations, with a similar increase in revenue, and a 15% increase in drug discount programme capture at a major health system.
• Created an enterprise pharmacy strategy programme that replaces third-party systems with the company’s own platform; pilot customers expect up to 40% lower contract, maintenance and licensing costs.
• Built a global onboarding programme for international offices: 45 staff completed or in progress, with no turnover to date.

• Led the first Australian implementation of pharmacy revenue, logistics and procurement software for a state health network, bringing 4 separate health services and 28 hospitals onto a single system.
• Managed a pharmacy team of 15–25 staff, and up to 50 staff when leading areas beyond pharmacy.
• Cut manual transcription by 85%, reducing medication turnaround time by 20–35% so patients received medications sooner and beds were freed faster.
• Reduced inventory inaccuracy by 70%, from 2.5% to under 0.75%; standardised implementation processes and tools for the Melbourne office.

• Led the company’s largest pharmacy revenue and supply chain implementation to date, covering a national health network with about $300M in annual drug spend.
• Adapted the solution to new international regulations and financial reporting requirements, and designed the KPI set used to monitor operations after go-live.

• Executive point of contact for C-suite leaders across concurrent implementations, reporting progress, risks and upcoming initiatives.
• Created a post-implementation outreach programme that strengthened customer relationships and aligned R&D priorities with customers’ business goals.

• Lead for the largest and most complex ambulatory pharmacy and inventory implementation at the time, working directly with customer executives and R&D.

Education

B.S., Biochemistry

• Undergraduate research assistant in molecular biology; co-author of a published paper.

Additional information

Certifications: Vendor certifications in pharmacy inventory, ambulatory pharmacy and population health modules

Skills: Pharmacy operations and revenue, supply chain and procurement, programme management, change management, executive communication

Interests: Keen cyclist; amateur jazz pianist